Refund policy

Faulty Goods
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Discount Craft within three (3) days of the receipt of the order. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.

The customer is responsible for the return of goods back to us, including any costs incurred in the return of such goods. Discount Craft can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.

Change of Mind

All unused items in their original condition purchased from Discount Craft are eligible for a full refund less any postage charges incurred by us.

Returns must be made within 30 days of purchase.

Please follow these steps:

1. Contact us via email
With your order number, products you wish to return, tracking number (if available) and whether you want a refund or store credit (see step 3) so we can expect your return. Failure to do so will delay your return.

2. Return the items
You are required to return the items to warehouse at your own cost. You, the buyer, are responsible for the return method and the costs incurred. We will only refund the agreed upon amount if the items arrive at our warehouse undamaged.

3. Receive your refund
We will process your refund or store credit within 7 days of receiving the items.

Please note:

Any postage charges incurred by us on the initial delivery are unable to be refunded. 

If your order qualified for free shipping and your return reduces the value of the items you keep below the free shipping threshold, the standard $9.95 shipping fee will be deducted from your refund or store credit, in addition to any postage costs incurred by Discount Craft for the original shipment.

For orders using Express Post: Australia Post only offers a postage refund for delayed Express Post items where the shipment qualifies under its Express Post next business day guarantee and service conditions. For parcels sent outside that network, delivery timeframes are estimates only and express postage is not refundable for delay. As our warehouse is in Perth, WA, this guarantee does not apply to all destinations.

We unfortunately cannot accept change of mind returns on pens and markers.
If you have any questions about the return of your item, please contact us in writing. Be sure to include your order number and e-mail address with any correspondence.

Yarn Dye Lots & Patterns - IMPORTANT

We always suggest purchasing more than what you will think you need to ensure you get the same dye lot. We can never guarantee that dye lots will be the same next time you purchase from us. Some of our products have dye lots changing every 2 weeks.

Refunds & Returns are not accepted if you are not happy with the dye lot you received or it was different from a previous dye lot sent to you.

Unfortunately we don't provide patterns for Knitting Yarn / Crochet and we can't estimate how much yarn you would need for a particular project. The reason for this is that there are way too many variables between different types of patterns and yarn (even with the brands we stock).

This policy is the same regardless of where you purchase from online or any retail store - nobody can guarantee the sell through of a particular product or dye lot, when it's available to purchase by the general public. Thank you for understanding.

If you have any questions regarding this policy - please phone us or email hello@discountcraft.com.au BEFORE you purchase so we can best help you.